Last Updated: June 16, 2026
Welcome to Winnxi. These Terms & Conditions (“Terms”) govern your access to and use of the Winnxi website, mobile application, products, and services (“Services”).
By accessing, registering on, or using Winnxi, you agree to these Terms. If you do not agree with any part of these Terms, please do not use our Services.
1. About Winnxi
Welcome to WinnXi
At WinnXi, we believe e-commerce should be simple, transparent, and rewarding for everyone. We’re an Indian e-commerce marketplace built to create better opportunities for sellers while delivering a seamless shopping experience for customers.
Unlike traditional marketplaces, WinnXi follows a seller-first approach. From small local businesses and emerging brands to established enterprises, we give every seller the opportunity to grow online without unnecessary barriers or complicated processes.
Built for Sellers. Designed for Customers.
WinnXi is more than just a marketplace—it’s a platform built around the needs of both sellers and customers.
For Sellers, we offer:
For Customers, WinnXi offers:
Our Mission
Our mission is to build an inclusive, transparent, and seller-friendly e-commerce ecosystem where businesses can grow independently and customers can shop with confidence.
Our Vision
We aim to become India’s most seller-friendly marketplace, empowering businesses of every size while delivering exceptional value, convenience, and trust to customers.
What We Stand For
Fairness – Creating equal opportunities for sellers, regardless of their size or budget.
Transparency – Keeping our pricing, policies, and communication clear and straightforward.
Innovation – Continuously improving our platform to meet the evolving needs of modern commerce.
Empowerment – Providing sellers with the tools, opportunities, and support they need to grow.
Community – Building meaningful connections between sellers and customers—not just transactions.
Why WinnXi?
Because we believe e-commerce should work for everyone.
Whether you’re a seller looking to take your business online or a customer searching for quality products at the right value, WinnXi is built to make the experience simpler, fairer, and better.
WinnXi — Empowering Sellers. Delighting Customers.
Depending on the Service you use, additional terms, policies, guidelines, or instructions may apply. If there is a conflict between these Terms and specific terms applicable to a particular Service, the specific terms will generally apply to that Service.
2. Eligibility
You must be legally capable of entering into a binding agreement under applicable law to use Winnxi.
If you are under 18 years of age, you may use Winnxi only with the involvement and supervision of a parent or legal guardian.
By using Winnxi, you confirm that the information you provide is accurate and that you meet the applicable eligibility requirements.
3. Your Account
Certain features may require you to create an account.
You are responsible for:
Winnxi may suspend or terminate an account where we reasonably believe that the account is being misused, fraudulent, unauthorised, or in violation of these Terms or applicable law.
4. Acceptable Use
You agree to use Winnxi only for lawful purposes.
You must not:
Use Winnxi for any activity prohibited under applicable Indian law.
We reserve the right to remove content, restrict access, suspend accounts, or take other appropriate action where these Terms or applicable law are violated.
5. Products and Services
Information about products and services displayed on Winnxi may include descriptions, photographs, specifications, prices, availability, delivery estimates, and other details.
We make reasonable efforts to ensure that information is accurate and up to date. However, errors or differences may occasionally occur.
Product images may also vary slightly from the actual product due to photography, screen settings, manufacturing changes, or other factors.
Winnxi reserves the right to change, update, suspend, or discontinue any product or Service at any time.
6. Orders and Acceptance
When you place an order through Winnxi, you are making a request to purchase the selected product or Service.
An order confirmation does not necessarily mean that the order has been finally accepted. Winnxi may accept, reject, cancel, or modify an order where permitted by law, including in cases involving:
If an order is cancelled after payment has been received, the applicable amount will be refunded according to our Refund Policy.
7. Pricing and Taxes
Prices displayed on Winnxi are subject to change.
Applicable taxes, delivery charges, platform fees, handling charges, or other applicable costs will be displayed where required before the completion of a transaction.
In the event of an obvious pricing or listing error, Winnxi may cancel the affected order and provide an appropriate refund where payment has already been made.
8. Payments
Payments may be processed through third-party payment gateways or other authorised payment providers.
You agree to provide accurate payment and billing information.
Winnxi does not normally store complete payment-card information where payment processing is handled by authorised third-party payment providers. Such providers may process your information according to their own terms and privacy policies.
We reserve the right to refuse or cancel transactions where fraudulent, suspicious, unauthorised, or unlawful activity is suspected.
9. Delivery
Delivery estimates provided by Winnxi are generally estimates and may be affected by factors outside our reasonable control, including weather, transportation problems, strikes, government restrictions, technical issues, or other unforeseen circumstances.
You are responsible for providing a correct and complete delivery address and contact information.
Delivery terms may vary depending on the product, location, seller, courier, and Service used.
10. Cancellation, Returns and Refunds
Cancellation, return, replacement, and refund rights are governed by Winnxi's applicable Return & Refund Policy.
Where a return is permitted, the product may need to be returned in its original condition, including applicable packaging, accessories, manuals, tags, and other materials.
Returns may be rejected where a product has been damaged, altered, misused, or returned without required components, subject to applicable consumer laws.
Refunds will generally be processed through the original payment method or another permitted method. Processing times may vary depending on the payment provider or bank.
Nothing in this section is intended to limit any mandatory rights available to consumers under applicable law.
11. User Reviews and Content
Winnxi may allow users to submit reviews, ratings, comments, photographs, videos, suggestions, questions, or other content (“User Content”).
You are responsible for the User Content you submit and confirm that:
You have the right to submit the content.
The content is accurate to the best of your knowledge.
The content does not violate applicable law.
The content does not infringe another person's intellectual-property, privacy, or other rights.
The content is not fraudulent, abusive, defamatory, obscene, or misleading.
You grant Winnxi a non-exclusive, royalty-free, worldwide licence to use, reproduce, display, modify, publish, and distribute User Content for operating, improving, and promoting our Services, subject to applicable law.
Winnxi may remove or restrict User Content that violates these Terms or applicable law.
12. AI-Generated or Synthetic Content
If Winnxi allows users to upload or create content using artificial intelligence or similar technologies, you must ensure that such content complies with applicable law.
You must not use AI-generated or manipulated content to:
Impersonate or deceive another person.
Make false claims about a product, service, certification, approval, or endorsement.
Infringe another person's rights.
Create unlawful or harmful content.
Mislead users about material facts.
Where disclosure of AI-generated or synthetic content is required by law, you must provide the required disclosure.
Winnxi may remove, restrict, label, or disable access to content that violates these requirements.
13. Intellectual Property
All Winnxi trademarks, logos, names, designs, software, website layouts, graphics, text, photographs, videos, and other original materials are owned by or licensed to Winnxi unless otherwise stated.
You may access and use Winnxi content only for personal or authorised purposes.
You may not, without our prior written permission:
Copy or reproduce substantial portions of Winnxi content.
Modify or create derivative works from our content.
Sell, redistribute, or commercially exploit our content.
Systematically scrape or collect our data.
Use Winnxi trademarks or branding in a way that creates confusion or suggests an unauthorised relationship.
14. Third-Party Services
Winnxi may use or provide links to third-party services, payment providers, delivery partners, technology providers, or other websites.
Third-party services may have their own terms and privacy policies. Winnxi is not responsible for the independent actions, content, availability, or policies of third parties, except to the extent required by applicable law.
15. Privacy
Your privacy is important to us.
Our collection, use, storage, and disclosure of personal information are governed by our Privacy Policy.
By using Winnxi, you acknowledge that your information may be processed as described in our Privacy Policy and in accordance with applicable law.
16. Website Availability and Security
We will make reasonable efforts to keep Winnxi available and functioning properly. However, we do not guarantee that the website, application, or Services will always be available, uninterrupted, secure, or error-free.
Access may occasionally be suspended for maintenance, updates, security reasons, technical issues, or circumstances beyond our reasonable control.
17. Disclaimer
To the maximum extent permitted by law, Winnxi provides its Services on an “as is” and “as available” basis.
We do not guarantee that:
The Services will always be available.
All information will always be accurate or complete.
Products or Services will always meet every user's specific requirements.
The website will be completely free from errors, interruptions, or security risks.
Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited under applicable law.
18. Limitation of Liability
To the maximum extent permitted by applicable law, Winnxi will not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from your use of our Services.
This may include loss of profits, revenue, data, goodwill, business opportunities, or other indirect losses.
Nothing in these Terms limits liability where such limitation is prohibited by law, including applicable consumer-protection rights.
19. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless Winnxi, its affiliates, directors, employees, representatives, and service providers from claims, losses, damages, liabilities, and reasonable expenses arising from:
Your violation of these Terms.
Your unlawful use of Winnxi.
Your User Content.
Your violation of another person's rights.
Your violation of applicable law.
20. Suspension and Termination
Winnxi may suspend, restrict, or terminate your access to all or part of the Services where reasonably necessary, including if:
You breach these Terms.
You engage in fraudulent or unlawful activity.
Your actions create a security or legal risk.
Your account is being misused.
We are required to do so by law.
Termination does not affect rights or obligations that arose before termination.
21. Changes to Winnxi or These Terms
We may modify, update, or discontinue any part of Winnxi or these Terms from time to time.
When material changes are made, we may provide notice through our website, application, email, or another appropriate method where required by law.
Your continued use of Winnxi after updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by law.
22. Events Beyond Our Control
Winnxi will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, war, government restrictions, strikes, transportation disruptions, internet or telecommunications failures, power failures, or other unforeseen events.
This section does not affect your statutory rights.
23. Governing Law and Jurisdiction
These Terms are governed by the laws of India.
Subject to applicable consumer-protection and other mandatory laws, disputes relating to these Terms or your use of Winnxi will be subject to the jurisdiction of the courts located in Jaipur, Rajasthan, India.
24. Contact Us
If you have questions, complaints, or concerns regarding these Terms, you can contact us at:
WinnXi
Website: www.winnxi.com
Phone: +91-9001860053
Registered Office: S-1, Second Floor, Divya Mall, Lal Kothi, Jaipur, Rajasthan 302015
We will make reasonable efforts to respond to customer complaints and enquiries within the time required by applicable law.